Privacy Policy

This Privacy Policy explains how Trino Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players in relation to their information, including requests for access, correction and deletion. We aim to handle information fairly, securely and transparently, in line with applicable privacy requirements.

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1. Information we may collect

When you use Trino Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before certain activities can be completed. We try to collect information that is relevant to operating the site, supporting players, meeting legal obligations and protecting the platform.

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Account and contact information

This may include your name, date of birth, country or region, username, account credentials, contact details and information used to communicate with you. It may also include preferences, account settings, responsible gambling choices and records of requests made to customer support. We may use this information to create and manage your account, provide services, respond to questions, send important account messages and keep our records accurate.

Verification information

To help confirm identity, age, location or account ownership, we may request verification information and documents. These can include identity documents, address evidence, photographs or other information needed for security and compliance checks. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other prohibited activity. If information is not provided when it is reasonably required, some account functions may not be available.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, wins, account balances, payment methods and related transactions. Payment information may be processed by payment service providers, and we may receive confirmation, status or limited payment details rather than complete card or banking information. Transaction records help us operate the account, investigate disputes, identify unusual activity, provide support and meet record-keeping obligations.

Device, technical and usage information

When you visit or use the site, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language, time zone, general location, pages viewed, approximate session times, referral information and information about how the site is used. We may also receive security signals, connection information and details about errors or failed access attempts. This information helps us keep the website working, improve performance, understand usage and identify suspicious or unauthorised activity.

2. How we use information

We use personal information for purposes connected with providing and protecting casino services. The main purposes may include the following:

Opening, maintaining and closing player accounts.
Processing account activity, payments, transactions and service requests.
Confirming identity, age, location and ownership of an account where checks are required.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting prohibited behaviour, multiple accounts, collusion, unauthorised access or other attempts to misuse the site.
Providing customer support, investigating complaints and keeping a record of communications.
Sending service messages about accounts, security, transactions, changes to the website or this Privacy Policy.
Sending marketing communications where permitted and where the necessary consent or other valid basis applies.
Improving website design, functionality, reliability, accessibility and player experience.
Creating aggregated or de-identified information for reporting, analysis, testing and service improvement.
Meeting legal, regulatory, tax, accounting, security and other mandatory obligations.
Protecting the rights, property, safety and systems of Trino Casino, its players and relevant service providers.

We may use information where it is needed to provide a service requested by you, to protect the security and integrity of the platform, to comply with an obligation that applies to us, or for another legitimate business purpose that is consistent with the way the information was collected. Where consent is required, we will seek it in an appropriate manner. You may withdraw consent for marketing at any time, although withdrawing consent does not affect processing that is required for account operation, security, verification or legal compliance.

Marketing messages may include information about services, features or relevant website updates. Every electronic marketing message should include an available way to opt out where required. If you opt out, you may still receive necessary non-marketing communications, such as messages about transactions, account security, verification or important service changes.

3. Cookies and similar technologies

Trino Casino may use cookies and similar technologies to make the website function, remember selected settings, maintain account sessions, support security and understand how visitors use the site. Cookies are small text files or similar identifiers that may be stored on your device when you visit a website. Some are needed for essential features, while others may help with analytics, performance, preferences or relevant communications.

Cookies can help us recognise a returning browser, keep you signed in during a session, remember language or display preferences, measure website performance and identify unusual activity. Information collected through cookies may be combined with other technical information for these purposes. Cookies do not necessarily identify you by name, but they may be linked with account or device information when you use the site.

You can manage, block or delete cookies through your browser settings. The available controls depend on the browser and device you use. If you disable essential cookies, some account or website functions may not work correctly. Browser settings may also allow you to receive a notice before cookies are stored. Changes to your cookie preferences do not necessarily remove information already collected, and may need to be repeated if you use another browser or device.

4. Disclosure, security and retention

We may share personal information where this is reasonably necessary for the purposes described in this Privacy Policy. Information may be shared with service providers that assist with hosting, technology, identity verification, payment processing, fraud prevention, customer support, security, analytics, communications, auditing or other business functions. Those providers should only handle information for relevant services and in accordance with their contractual or legal responsibilities.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the site or a person from harm, to investigate suspected fraud or unlawful conduct, or in connection with a business transfer or change to the services. We do not treat personal information as a product to be sold to unrelated third parties for their own purposes.

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication procedures, monitoring, encryption or other safeguards where appropriate. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described here, unless a longer period is required or allowed. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. Information may also be retained to resolve disputes, enforce terms, prevent repeat misuse, complete audits or establish, exercise or defend legal claims. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the services and providers involved, information may be processed using systems or service providers located in different countries. Where this occurs, reasonable steps should be taken to protect the information and support an appropriate level of privacy and security.

5. Your privacy choices and rights

Depending on where you live and the requirements that apply, you may have rights in relation to the personal information we hold about you. These rights can be subject to exceptions, identity checks, legal obligations and other reasonable limitations. We may need to confirm that a request comes from the account holder before providing information or making changes.

Access: ask for a copy of personal information held about you, together with general information about how it is used.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement for it to be kept.
Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop.
Information about processing: ask questions about the types of information handled, the purposes of use and relevant categories of recipients.

To exercise your data rights, ask a privacy question or raise a concern about the handling of your information, contact support@trinocasino.wtf. Please explain your request clearly and include enough information for us to understand which account or records it concerns. Do not send unnecessary sensitive information by email. We may request additional details to verify your identity and protect your account.

We will review requests and respond within a reasonable period, subject to any applicable requirements and practical limits. In some circumstances, we may be unable to provide all requested information or complete a deletion request because records need to be retained for legal, security, fraud prevention, dispute resolution or account administration purposes. If that happens, we will explain the relevant limitation where appropriate.

This Privacy Policy may be updated when our services, technologies, information practices or legal responsibilities change. The current version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or using a new feature. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent that is required.