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Betting Rules
These Betting Rules explain the general conditions that apply when using the betting services available through Trino Casino. Please read them carefully before creating an account or placing a bet. By using the service, you confirm that you understand and accept these rules, together with any applicable terms, privacy information and game-specific rules.
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1. General application of these rules
These rules apply to bets placed through Trino Casino where betting services are offered to you. They are intended to provide a clear explanation of how bets are submitted, accepted, recorded, settled and reviewed. Individual sports, events, markets, games or promotions may also have additional rules. If a specific rule applies to a particular bet, that rule should be read together with these general rules.
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You are responsible for reading the information displayed on the relevant betting page before confirming a bet. This includes the event or game, market, selection, odds, stake, possible return, applicable restrictions and any other information shown at the time. If you do not understand a bet or a displayed condition, do not confirm it until you have obtained clarification through the available support process.
Trino Casino may update, correct or replace these rules when reasonably required, including where a change is needed to reflect operational, technical, legal or regulatory requirements. The version available when a bet is accepted will generally apply to that bet, unless a correction is required because of an obvious error, fraud, technical failure or another circumstance described in these rules.
Your responsibility
- Read the applicable rules before placing a bet.
- Check that your account details and contact information are accurate and current.
- Make sure the correct event, market, selection, stake and odds have been chosen.
- Keep your account credentials secure and do not allow another person to use your account.
- Follow all applicable laws and only use the service where betting is lawful for you.
- Use the available responsible gambling tools if betting is becoming difficult to control.
2. Account eligibility and account use
You must meet the applicable minimum legal age and any other eligibility requirements before using the betting service. You must also be legally permitted to access online betting from your location. Trino Casino may ask for information or documents to verify your identity, age, location, payment method or account activity. Access to betting may be restricted until requested checks have been completed.
Only one personal account should be used by each customer unless an alternative arrangement has been expressly approved. An account must be opened and operated in the account holder's own name. You must not open an account for another person, allow another person to place bets through your account or transfer account access to someone else.
You are responsible for keeping your username, password, verification information and devices secure. Tell Trino Casino as soon as possible if you suspect that your account has been accessed without permission. Until the issue is reported, activity carried out using valid account access may be treated as activity authorised by the account holder, subject to any investigation and applicable law.
An account may be suspended, restricted or closed where there are concerns about age, identity, location, duplicate accounts, unauthorised use, fraudulent behaviour, unlawful activity, responsible gambling risks, breach of these rules or other applicable terms. Where an account is restricted, bets may not be accepted and some account functions may be unavailable while checks are carried out.
Prohibited activity
- Using false, misleading or incomplete information when opening or using an account.
- Using another person's payment method without proper authorisation.
- Attempting to manipulate, disrupt or interfere with the betting platform.
- Using software, devices or methods intended to obtain an unfair advantage.
- Placing bets on behalf of another person or operating accounts as part of an unauthorised arrangement.
- Using the service for money laundering, fraud or any other unlawful purpose.
3. Placing and accepting bets
A bet is normally submitted by selecting the relevant market and confirming the bet through the betting interface. A bet is not accepted merely because a selection has been added to a bet slip. Acceptance occurs only when the platform records the bet as accepted and provides an appropriate confirmation or account record. You should check your account or bet history after placing a bet to confirm its status.
The displayed odds, prices, lines, handicaps, totals and potential returns may change before a bet is accepted. A price shown on a bet slip is not necessarily the final price. If a price changes, you may be asked to confirm the new price before the bet is submitted. If the change is not accepted, the bet may not be placed.
A bet may be rejected, delayed, cancelled or voided where there is a technical problem, a communication failure, an obvious error, a market suspension, a duplicate transaction, insufficient available balance, a breach of these rules or another valid operational reason. The platform may also impose reasonable restrictions on the markets, stakes, bet types or account activity available to a customer.
You must have enough cleared funds in your account to cover the stake at the time the bet is accepted. A pending deposit, reversed payment or amount subject to a payment review may not be available for betting. The displayed possible return is not a guarantee of payment until the bet has been correctly settled and any required account checks have been completed.
Odds, markets and bet types
The available odds and markets depend on the event, product, jurisdiction and platform settings. Some markets may be offered before an event begins, while others may be available during an event. In-play markets can change quickly and may be suspended while information is updated. A bet placed during a suspension or delay may not be accepted, even if the selection remains visible on screen.
Where a bet includes multiple selections, each selection must be valid under the applicable rules. The result of a multiple bet may be affected if one selection is cancelled, voided, postponed or otherwise unable to be settled. The treatment of that selection will depend on the specific market rules and the type of multiple bet placed.
Any apparent error in a price, market description, event name, result, stake or possible return should be reported promptly. An obvious error may include a price or description that is clearly inconsistent with the information reasonably available for the relevant event. Where an obvious error has affected a bet, Trino Casino may correct or void the affected part of the bet in a fair and reasonable manner, subject to applicable requirements.
4. Results, settlement and cancelled events
Bets are settled using the official result or outcome determined for the relevant event, market or game. The source used to determine an outcome may vary according to the product and applicable rules. A result may be updated after an initial settlement if reliable information shows that the original result was incorrect or incomplete. Any resulting adjustment will be made to the relevant account record.
The meaning of a winning, losing, void or cancelled bet depends on the market selected. For example, a market may require a particular result at the end of an event, while another market may depend on a specific stage, score, participant or statistical outcome. You should read the market description and any event-specific rules before placing a bet.
If an event is postponed, abandoned, shortened, interrupted or rescheduled, the bet may be settled according to the rules for that event or market. Some bets may remain valid if the relevant outcome has already been determined, while other bets may be cancelled or voided. If a market has no valid outcome, the affected bet will generally be treated in accordance with the applicable cancellation rules.
A bet may be resettled where a governing body changes an official result, where a market was settled using incorrect information or where a technical or obvious pricing error affected settlement. Trino Casino may debit an amount that was paid in error or credit an amount that should have been paid. Account records should be reviewed regularly, particularly after an event or game has concluded.
Account records and transaction history
Your account history is the primary record of submitted bets, accepted bets, settled outcomes, stakes, returns and adjustments. Keep your own records where appropriate and contact Trino Casino through the available support channel if a transaction or settlement does not appear to match the applicable rules. A review may require details such as the date, market, selection, stake and bet reference shown in your account.
If you believe that a bet was accepted incorrectly, settled incorrectly or affected by a technical issue, raise the matter as soon as possible. Reviews may be limited where information is no longer available, where the complaint is made after a reasonable period or where the matter has already been investigated. Nothing in these rules limits any rights you may have under applicable Australian consumer or gambling laws.
5. Responsible betting, complaints and rule changes
Betting should be treated as entertainment, not as a way to make money or recover financial losses. Only bet with money you can afford to lose, set a personal budget and take regular breaks. Do not bet when affected by alcohol, drugs, stress or other circumstances that may affect your judgement. Chasing losses by increasing stakes can make financial or emotional problems worse.
- Set a spending limit before you begin and keep to it.
- Avoid borrowing money or using essential household funds for betting.
- Do not treat previous results as a guarantee of future results.
- Take a break if betting stops feeling enjoyable or becomes difficult to control.
- Use available deposit, spending, time-out or self-exclusion tools where suitable.
- Seek independent support if betting is affecting your finances, relationships, work or wellbeing.
If you have a question, concern or complaint about a bet, account action, transaction or settlement, use the support option available through the Trino Casino website or account area. Provide a clear explanation and include relevant account or bet details, but do not send passwords or unnecessary sensitive information. Trino Casino may review the matter, request further information and provide an outcome in accordance with its procedures and applicable requirements.
Concerns about responsible gambling should be raised as early as possible. Trino Casino may provide information about available account controls and external support services. You can ask for help without waiting until a problem has become serious. If you believe you may be at immediate risk of harm, seek urgent assistance from an appropriate local emergency or health service.
These Betting Rules should be read with the other policies and terms that apply to your use of Trino Casino. If there is an inconsistency, the more specific rule may apply to the relevant product or transaction, subject to applicable law. Trino Casino may make reasonable changes to these rules and will publish the current version on the website. Continuing to use the betting service after a change may indicate acceptance of the updated rules.
By placing a bet, you confirm that you have read the relevant information, are eligible to use the service, are acting for yourself, understand that outcomes are uncertain and agree to comply with these Betting Rules. If you do not agree with them, you should not place a bet or continue using the betting service.
